HPL HOTELS & RESORTS
ONLINE PRIVACY STATEMENT
Last Updated 31 MARCH 2021
At HPL Hotels & Resorts, we strive to deliver outstanding services and products. We are dedicated to protect the privacy and safeguard your personal identifiable information. We are respecting your privacy and adhering to the principles of applicable data protection and privacy laws.
HPL Hotels & Resorts is committed to creating an experience that is relevant to your needs by using the information you entrust us with responsibly. We have provided this Privacy Statement to help you understand how we collect, use and protect your information when you visit our sites. We wish to help you make informed decisions, so please take a moment to read the sections below:
This Privacy Statement is applicable to:
HPL Hotels & Resorts defines “Personal Information” as information that identifies you as an individual or relates to an identifiable individual.
We collect information about our guests and visitors to our websites, so that we can process reservations, receive customer service requests and/or enhance the experience that is relevant to one’s need.
Information that we may collect include, but not limited to the following:
Should you be submitting any personal information relating to other people to us or our service providers (e.g. making a reservation on behalf of another individual), you represent that you have the authority to do so and permit us to use the information in accordance to this Privacy Statement.
We may collect information in a few ways, including but not limited to the following:
At HPL Hotels & Resorts, we are committed to providing you with information about the collection and use of personal information collected from, or furnished by you while using our websites, products and services.
We may use the information in various ways including personal contact via our website, through email and telephone correspondence and through third parties such as travel agents and business partners.
The primary uses of the data and information collected from you may include and are not limited to:
You may, in certain instances, be offered the option not to submit your personal information or to decide on the type of communication you want to receive from us. However, by not providing the information or providing inaccurate or incomplete information, this may restrict or affect the hotel reservation process or other transactions, for which we shall not be liable in any manner whatsoever should any reservations or other transactions fail to proceed or any attempts to use our reservation processes by you be frustrated, delayed, or rejected, or otherwise lead to any result which you may not have desired or anticipated.
The information you provided is added to a local or global database. During the course of processing your information, it may be necessary to transfer the data to HPL Hotels & Resorts affiliates, other managed hotels and/or third party service providers for the purpose outlined within this Privacy Statement. We do not sell, rent or give physical possession of this personal information to unaffiliated third parties outside the HPL Hotels & Resorts group.
HPL Hotels & Resorts may disclose your information in the following circumstances, including but not limited to:
HPL Hotels & Resorts defines “Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual. These include, but are not limited to:
We and our third-party service providers may collect “Other Information” in a few ways including, but not limited to:
We may also share your mobile device’s location combined with information about the advertisements viewed as well as other information collected with marketing partners to provide you personalised content and to study the effectiveness of our advertising campaigns. You may be permitted to allow or deny such uses in some instances, but by doing so, we and/or our marketing partners may not be able to provide you with the applicable personalised content and services.
Cookies also allow us to understand advertising and email marketing campaign response and effectiveness. We use this information to select advertisements and/or offers that will most likely appeal to you.
We will take appropriate measure to safeguard your personal identifiable information. At HPL Hotels & Resorts, we periodically review and enhance our technical, physical, and logical security rules and procedures. Our websites and servers have procedures in place to protect your personally identifiable information against misuse, loss and alteration while under our management. Although we cannot promise “guaranteed security” on or off the Internet, we safeguard your information using both procedural and technical measures such as password controls, ‘firewalls’ and the use of 128-bit encryption based on a Class 3 Digital Certificate issued by Thawte. This allows for the use of Secure Sockets Layer (SSL), an encryption method used to help prevent interception and hacking while in transit.
For your convenience and information, HPL Hotels & Resorts may provide links to other websites. Please note that we are not responsible or liable for any content presented by or contained in any external or independent web site, including, but not limited to, any advertising claims or marketing practices. HPL Hotels & Resorts will protect your information on HPL Hotels & Resorts owned and operated websites in accordance with this Privacy Statement, but we cannot control and will not be responsible for the privacy policies of external or third party websites. This includes other websites not controlled or authorised by HPL Hotels & Resorts.
HPL Hotels & Resorts takes the information you have provided as accurate and complete and will use the information accordingly. Unless you provide us with updated information, the last information which you provide shall be deemed by us to be current and accurate and we shall not be responsible for information that is sent to addresses or emails that are no longer valid or current.
If you wish to update any data or information previously submitted to us, you can do so by sending us a written request by letter or email to the address in section 13. In our effort to prevent unauthorised disclosure of personal information, you may be asked to provide proof of identity or other authentication materials.
You may also receive mailings or other communication materials from our strategic marketing partners and /or carefully selected third parties. You will always have the option to decline any or all of these communications by following the directions included in our emails or other communications, or by contacting HPL Hotels & Resorts directly. You can easily unsubscribe from our promotional emails by using the “Unsubscribe” link provided in each email without cost except the transmission costs.
At HPL Hotels & Resorts, we do not knowingly collect personal information from minors. If we discover information submitted by minors, we are at liberty to destroy or reject such information collected, and shall not be liable for any missed opportunities. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.
At HPL Hotel & Resorts, we endeavour to provide the same level of service that you have come to expect at any of our managed properties, whether you are in Singapore, Malaysia, Thailand, Indonesia or Maldives. To provide this service, we have established a global network comprised of properties, offices, trusted marketing partners, service providers and reservation centers around the world. Our business and operations models require us to share your personal information with other properties, group companies or service providers that may be located in countries situated in locations that are different from those of our guests and customers. As data protection and other laws of these other countries may not be the same as those in your own country, it will not be possible for HPL Hotels & Resorts to ensure that the practices adopted by us will conform to what you are used to enjoy, although we will use commercially reasonable endeavours to take the appropriate measures to ensure that your personal information is protected and handled as described in this Privacy Statement.
In order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests and customers, properties, and service providers, HPL Hotels & Resorts may amend this Privacy Statement from time to time. Therefore, we invite you to read this Privacy Statement regularly and/or any event when making a reservation with any of our managed hotels.
Please contact us if you have any questions about this Privacy Statement and how HPL Hotels & Resorts processes your personal identifiable information in general. You may reach us at:
HPL Hotels & Resorts
50 Cuscaden Road
#05-02 HPL House